Learning Outcomes

Role of a Business Administrator

Communication in Business

Planning Communication

Lesson Summary

This module will introduce you to basic equipment and skills needed to operate successfully within a business, especially in a customer-facing environment. These invaluable skills will help you see the importance of the right equipment for the right job along with the right attitude for working with people. The necessity of correct communication styles is also highlighted in this module.

Security and Confidentiality at Work

Minimizing Waste Procedures

The Importance of Teamwork

Team Goals, Norms and Values

This module will cover the essential elements of working in a business environment, and with other team members. You will understand how businesses operate and what processes you may be involved in business environment. This module will also help you learn how to work in a team of quite different people to yourself, which brings its own set of challenges.

Introduction - What is a Diary System?

Minute-Taking

Business Travel or Accommodation

Planning and Organizing Meetings

In this module, we will study key administrative duties and how to use skills to deliver a quality service. Most business administrative tasks can be made easier through the use of technology, so where applicable, we’ll look at how that works in relation to duties you may undertake. This module will also cover how to organize and arrange a business trip or accommodation.

First Assessment

If you do not achieve the required standard after the first attempt, you can re-take the assessment until a successful outcome is achieved.

Consumer and Customer

Customer Service Issues

The Benefits of Customer Service Problems

This module will help you understand the meaning of external customers and the types of products and services relevant to external customers. Within customer service there are many elements which must be organized to make effective customer service happen properly. We will discuss how people are treated and communicated with.

Designing High Quality and Attractive Documents

Preparing for Tasks and Memos

Introduction to Microsoft Office

Microsoft PowerPoint, Excel and Outlook

This module will cover how to produce high quality documents, an exploration of the type of documents you will encounter, some of the processes you might be involved with when developing paperwork, and the technology that can support you to complete these tasks professionally. You will also learn the basic understanding of MS Office including the reasons and benefits of using it.

Second Assessment

Diploma in Business Administration - Assessment

Discover how to deliver top-quality administration services with this free online Diploma in Business Administration.

Diploma in Business Administration

Effective and efficient business administration is essential to a healthy-functioning organisation and this free online Diploma in Business Administration teaches you some essential administrative duties involved in business administration and which skills are necessary to deliver a high-quality service. You will learn all about business operations, which processes you may be involved in as a business administrator and customer service basics.

Introduction to Customer Service

Customer Service Techniques

Communicating with the Customer

In this module, you will be introduced to the key elements of customer service. You will learn about the five basic needs of customers and be able to explain how to make a positive fist impression on customers. This module will also teach you about the steps required to begin a problem-solving process in customer service.

What is Excellent Service?

Maintaining a Standard of Excellent Service

Creating Customer Loyalty

This module will teach you how to define a customer service role model and identify a role model within an organization. You will also learn the 6 essential actions to create a culture of excellent customer service and use the 5 P's of customer service to maintain a high standard of excellence. This module will also explain to you how to use customer complaints as a positive reinforcement.

Diploma in Customer Service - First Assessment

You must score 80% or more to pass this assessment.

The Hospitality Customer

The 12 Steps of Superior Hospitality Service

Customer Service in Restaurants

Management in the Hospitality Industry

This module will teach you all you need to know about customer service in the hospitality industry. You will learn about the needs of hospitality customers and how to implement the 12 steps of superior hospitality service. This module will also explain customer service techniques that should be used during restaurant service.

The Philosophy of Retail Service

Management in the Retail Industry

In this module, you will how to achieve the highest level of customer service in the retail industry. You will learn about the 4 types of communications skills needed for retail customer service and learn how to implement these in the retail industry. This module will also teach you about positive reinforcement and how retail managers can maintain a positive working environment.

Customer Service Philosophy for the Public Sector

The Policies and Principles of Customer Service

This module will teach you all about the key principles of excellent customer service in the public sector. You will learn about different methods that can be used to maintain a high level of customer service, such as the procedure that should be used when refusing a customer complaint and how to deliver innovative customer service.

Diploma in Customer Service - Second Assessment

Diploma in Customer Service - Final Assessment

This free online diploma course teaches you how to provide excellent customer service when dealing with the public.

Diploma in Customer Service

This course explores the customer service skills fundamental to any successful business venture. You need to master communicating and collaborating effectively with your customers to turn one-time visitors into life-long patrons. People remember how they were treated by a business more sharply than they recall products so customer service can make or break an organization. Sign up to add this valuable skill to your professional portfolio.

Introduction

Work Environment and Etiquettes

This module will introduce you to concierge services and the work environments in which they operate. You will learn about the various services provided by a concierge in various industries such as hospitality, corporate, and lifestyle management. The various principles of concierge services, as well as concierge skills, will also be explained.

Concierge: Roles, Work Environment and Etiquettes - Course Assessment

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Concierge: Roles, Work Environment and Etiquettes

This free online course provides you with an in-depth understanding of the role and methods of a concierge. We explore the various industries that use various types of concierge services and demonstrate the skills they require to help you succeed. We investigate typical work environments facing a concierge and the code of etiquette that guides them. Sign up for this course that prepares you to work in this often-glamorous industry.

The Work Environment

Understanding the Customer

Stages in the Buying Process

Difficult Situations and Customers

Customer Diversity

In this module, you'll gain an in-depth understanding of what Customer Service Workplace and Job Description is, and how they are linked to Qualifications and Preparation. We'll also take a look at some important skillsets that every CSW should have at all times, these skill sets will help you provide better service to your customers. Lastly we'll discuss stages involved in the buying process, and learn tactics for handling difficult situations.

Telephone Skills

Email and the Internet

Teamwork

Time, Stress, and Work Health Management

In this module, we take look at the important skillsets. Having obtained these skillsets will make you the best Customer Service Worker as you will know how to provide a satisfactory service that every one of your customers desires.

The Customer Service Profession

Developing Your Career in Customer Service

Networking and Professional Development

In this module, we teach you ways in which you can start or develop a successful career in Customer Service. We'll take a look at the important fundamentals such as identifying employment resources and professional networks, building strong skills set, and spotting opportunities.

Introduction to Customer Service Excellence - Course assessment

Learn the secrets to providing outstanding customer service in the corporate industry in this free online course.

Introduction to Customer Service Excellence

In this free Customer Service online course, you will learn about the techniques used by top customer service workers in big corporate industries that will help you stand out in our role as a Customer Service Agent. Explore the many ways to bring efficiency to your role, the tools you may encounter and how to master them, as well as how to connect with customers on a personal level and work effectively in a team and with colleagues.

Events Management Industry

Qualifications, Daily Tasks and Your Position

Strategic Management

Events Management & Planning Software

This module will introduce you to the different types of events that you might create as an events planner. You will learn about the skills you need to work in the industry and find out about the realities of life as an events planner. You will discover the importance of strategies and budgeting. You will also be introduced to events management software.

Customer Service

Tips, Delegation and Scheduling

Communication

This module consists of three topics of informative content. Subjects include the importance of customer service and how to offer a high level of customer service. You will discover how to plan your time effectively and how to improve your communication skills. You will also learn about the importance of delegation and scheduling.

Small and Private Events

Corporate Events, Conferences and Exhibitions

Celebrity, Fundraising, Sports and Hospitality Events

General Considerations

This module introduces you to various types of events including small and private events, corporate events, conferences and exhibitions. You will learn about the aims of each of these events, why timing is important and how to manage exhibition traffic. You will also discover what steps you should take before, during and after the event.

Promoting the Event

Promotion During and After Your Event

Finances and Budgeting

Event Tickets

This module covers the various ways of promoting an event to attract traffic, how to finance an event and create a budget, event ticketing and how to promote ticket sales. You will discover the importance of using social media to promote an event and drive engagement. You will also learn about typical event costs and how to factor these into your budget.

Themes and Suppliers - Lesson Outcomes

Themes - Staging and Design

Bring the Theme to Life

Supplier Types and Qualities

Negotiating and Relationships with Suppliers

This module covers the following aspects of events management: theme staging and design, bringing event themes to life, supplier types and qualities, and finally supplier engagement, negotiations, and relationships. You will also learn how to make the most of a venue's resources, how to use seasonal themes and how to find reliable suppliers.

Event Logistics

Troubleshooting

Managing a Team

This module covers aspects including events logistics, troubleshooting event challenges and how to manage a team. You will learn about the details of managing event space from organising parking facilities to waste disposal and furniture. You will also find out about hiring and training event staff.

Health and Safety Policies

Managing Health and Safety During the Event

Legal Requirements in the UK

Licences, Emergencies and Weddings

This module explores health and safety issues and looks at how to produce events that are compliant with UK law. You will learn about the event planner’s role in creating safe events and how to apply for the appropriate permits. You will also discover the legal requirements of weddings and how to plan for emergencies.

Setting Goals and Measurements

Planning a Sustainable Event

Leaving a Legacy

Prepare for Changes

This module includes topics about how to set goals for events and measure the success of the events using quantifiable or soft measurements. You will learn how to commit yourself to a series of environmental, social and economic responsibilities through planning a sustainable event. You will also find out how to ensure people remember your event for all the right reasons.

Pros and Cons of Events Planning

Self-Employed Events Planner

Business Plan and Banking

This module introduces you to the factors you should consider if you decide to start your own event planning business. It weighs up the pros and cons of being your own boss and examines how to write a business plan. You will learn about the different types of office space available to you. You will also find out about business bank accounts and the importance of separating your personal expenses from your business expenses.

Marketing and Branding

Marketing and Advertising Tools

Insurance and Tax

This module outlines why marketing and branding are instrumental to every business. It explains how A/B Testing can help you choose the right marketing tools for you and explains why word of mouth marketing is so valuable. You will discover the importance of building a website and how to use social media advertising to your advantage. Finally, you will learn about your responsibilities regarding insurance and tax.

Diploma in Events Management - Assessment

This diploma course equips you with the management skills required to become a successful event planner.

Diploma in Events Management

This diploma course provides a valuable foundation for anyone who wants to plan and stage events. Whether you intend to work for a company or start your own business, this course teaches you everything you need to know to hold events that run smoothly and linger in the attendees’ memories. We lay out proven strategies to hold many types of gathering and examine ticketing, themes, suppliers, legal issues and health and safety concerns.

Introduction to Retail Associates

Dealing With Customers

Running a Retail Store

This module will introduce you to the duties and responsibilities of a retail associate. You will learn the importance of consumer psychology, communication skills and customer service in the context of the retail sector. Learners will be shown the role of store designs, health and safety regulations and team management in the retail industry.

An Introduction to Retail Associate - Course assessment

Learn about the roles and duties of retail associates and key aspects of the retail industry in this free online course.

An Introduction to Retail Associates

Do you want to convince customers to buy a product without being pushy? Explore the roles and duties of retail associates and the skills required to engage potential buyers on a shop floor effectively. Discover the concept of ‘retail psychology’ and the importance of communication. In addition, we cover the idea of customer targeting, in-store and exterior store designs, health and safety regulations and team management in the retail business.

Events Management: Strategy, Event Types and Customer Service Assessment

This free course introduces you to the basic concepts of customer service and skills required to manage events.

Events Management: Strategy, Event Types and Customer Service

This free online event planning course is an informative introduction for anyone who wishes to venture into the ever-evolving events management industry. The course focuses on some of the basic concepts, skills and factors to consider when starting as an events manager. Gain key knowledge about events management strategies and vital customer service skills as well as the main issues to consider when planning for different types of events.

Course Overview

Customers Needs and In-Person Customer Service

Electronic Customer Service and Difficult Customers

In this module, you’ll be introduced to how you can provide efficient customer service and how to handle customers that are in a rage. We’ll show you who provides customer services, how to stay positive throughout the day and how to determine customers’ needs. You’ll learn about telephone communication, electronic customer service and more.

Becoming a Customer Service Executive - Course Assessment

This free online course will teach you the fundamentals of customer service and how to apply it in practical settings.

Becoming a Customer Service Executive

Do you hope to start a career in customer service or want to improve your skills in your current role? This course will teach you the basic skills and knowledge required to become a customer service executive. We'll show you how to handle difficult customers and situations, as well as how to maintain a positive and professional attitude at all times. By the end of the course, you'll be well-equipped to succeed in the customer service field.

The Context of Customer Services

British Standard Code of Practice for Customer Service

Identifying Customer Types and Measuring Service Standards

In this module, you will learn the key principles around customer service and how customer service can be improved. Topics covered are the root of customer service issues, the benefits of effective customer service, customer relationship management, identifying customer types, needs, and wants, and measuring service standards.

Skills in Delivering Customer Service Excellence

Resolving Customer Queries and Complaints Procedures

The Wider Implications of Compliance and Non-Compliance

Topics in this module include personal skills in delivering customer service excellence, resolving customer queries/issues and complaints procedures, the wider implications of compliance and non-compliance, and customer 
 and consumer legislation. The topics discussed in this module will further equip you in delivering customer service excellence.

Effective Customer Service Skills - Assessment

Learn insider tips and customer service skills in this free online course to provide superb customer service delivery.

Effective Customer Service Skills

Quality customer service can make a difference between an organisation being profitable and making losses. This is because people’s opinions of your company’s brand are defined by customer experience. In this course, learn why effective customer service provision plays such a crucial part in the success of a business. You will learn the skills involved in dealing with customers and the role of statutory bodies with guidance in best practices.

Intro To Customer Service

Customer Service Will Make Or Break Your Business & Few Businesses Know How To Do It Right! Learn How The Pros Do Customer Service and Gain an Unfair Competitive Advantage.

What Customers Really Want

Gain A Deep Understanding Of What Customers Really Want ... And How You Can Help Give It To Them!  WATCH CAREFULLY ... TAKE GREAT NOTES & PRACTICE!

Understanding Your Customer

Gain A Deep Understanding Of Your Customers ... And How You Can Provide Excellent Customer Service! We Have Still MORE Tools Here For You That You Will LOVE ... And Can Transform Your Business!

Outstanding Customer Service - Your Ultimate Guide - Course assessment

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Outstanding Customer Service - Your Ultimate Guide

This free online Outstanding Customer Service course will teach you the skills and techniques required to provide truly outstanding customer service. Business owners have no idea how much money they may be losing due to bad customer service, or how much more money they could generate with providing excellent customer service. This free online course teaches business owners and managers how to provide truly excellent customer service.

Preparing and Answering the Call

Conducting a Business Call

Ending Calls Professionally

In this module, you will learn the ins and outs of bringing mannerisms into your telephonic conversations. From handling and ending phone calls, the lessons guide you on the best practices and techniques to produce clear and concise communication for excellent customer service.

Telephone Etiquette for Personal Assistants - Course Assessment

This free online office administration course lays out the rules of professional telephone etiquette followed by PAs.

Telephone Etiquette for Personal Assistants

A single phone call can make or break a business deal and a company's reputation. It all lies in the principle of ‘first impressions’ and brilliant customer service. This office administration course explains how personal assistants and other professionals should handle phone calls and outlines the conventions of telephone etiquette. We identify the correct tone and language to use on the phone to sharpen your communication and social skills.

Business Administration - Working with Customers and Teams - Final Assessment

Discover the essential skills needed to work with customers and team members with this free online course.

Business Administration - Working with Customers and Teams

Dealing with various kinds of people in various settings forms part of most lines of work, but not more so than in Business Administration. This free online course covers the essential elements of dealing with customers and teams within the business environment, how to make the most of these professional relationships and how to build and sustain an efficient and effective work environment in order to optimize productivity.