Learning Outcomes

Role of a Business Administrator

Communication in Business

Planning Communication

Lesson Summary

This module will introduce you to basic equipment and skills needed to operate successfully within a business, especially in a customer-facing environment. These invaluable skills will help you see the importance of the right equipment for the right job along with the right attitude for working with people. The necessity of correct communication styles is also highlighted in this module.

Security and Confidentiality at Work

Minimizing Waste Procedures

The Importance of Teamwork

Team Goals, Norms and Values

This module will cover the essential elements of working in a business environment, and with other team members. You will understand how businesses operate and what processes you may be involved in business environment. This module will also help you learn how to work in a team of quite different people to yourself, which brings its own set of challenges.

Introduction - What is a Diary System?

Minute-Taking

Business Travel or Accommodation

Planning and Organizing Meetings

In this module, we will study key administrative duties and how to use skills to deliver a quality service. Most business administrative tasks can be made easier through the use of technology, so where applicable, we’ll look at how that works in relation to duties you may undertake. This module will also cover how to organize and arrange a business trip or accommodation.

First Assessment

If you do not achieve the required standard after the first attempt, you can re-take the assessment until a successful outcome is achieved.

Consumer and Customer

Customer Service Issues

The Benefits of Customer Service Problems

This module will help you understand the meaning of external customers and the types of products and services relevant to external customers. Within customer service there are many elements which must be organized to make effective customer service happen properly. We will discuss how people are treated and communicated with.

Designing High Quality and Attractive Documents

Preparing for Tasks and Memos

Introduction to Microsoft Office

Microsoft PowerPoint, Excel and Outlook

This module will cover how to produce high quality documents, an exploration of the type of documents you will encounter, some of the processes you might be involved with when developing paperwork, and the technology that can support you to complete these tasks professionally. You will also learn the basic understanding of MS Office including the reasons and benefits of using it.

Second Assessment

Diploma in Business Administration - Assessment

Discover how to deliver top-quality administration services with this free online Diploma in Business Administration.

Diploma in Business Administration

Effective and efficient business administration is essential to a healthy-functioning organisation and this free online Diploma in Business Administration teaches you some essential administrative duties involved in business administration and which skills are necessary to deliver a high-quality service. You will learn all about business operations, which processes you may be involved in as a business administrator and customer service basics.

Topic A - Attitude in the Workplace

Topic B - Professionalism

Topic C - Making Changes through Personal Accountability

Review Quiz

In this module, Positioning Yourself as a Professional, students will learn about how their attitude affects them in the workplace. This module will cover the attitude projected by professionals and how to behave professionally as well as how to make changes in attitude through personal accountability.

Topic A - Your Image as a Whole

Topic B - Becoming More Marketable

Topic C - Communicating and Image

In this module, Enhancing Your Professional Image, students will learn about ways in which they can enhance their professional image. This module will take a look at enhancing your image as a whole, how to become more marketable as an individual, and the best processes for communication in regards to your image.

Topic A - Time Management

Topic B - Project Management Techniques

Topic C - Making Decisions

In this module, Expanding Your Skills, students will learn about methods with which they can expand upon their skills. This module will begin by discussing time management and how important time management is in a professional environment. Students will then learn about project management techniques as well as the process for making decisions.

Topic A - Keys to Effective Communication

Topic B - Presentations

Topic C - Meetings

In this module, Communicating for Results, students will learn about communicating for the best results. We will start by discussing keys to effective communication in a professional setting, then we will take a look at giving presentations to communicate ideas and plans. This module will then wrap up by discussing meetings.

Topic A - Work and Your Personality

Topic B - Networking

Topic C - Roles in the Office

In this module, Building Relationships and Networks, students will learn about the process for building relationships and networks. This module will start by taking a look at work and your personality and how the two work together. Students will then learn about networking effectively as well as roles in the office environment.

Professionalism in the Office - Assessment

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Professionalism in the Office

This free online course teaches the basics of professional behavior in the work environment. You will learn about positioning yourself as a professional and enhancing your image as well as about expanding your skills, communicating for results and building relationships and networks. Start this course today and learn how to exude professionalism in the workplace.

Getting Started

Why Your Office Needs Administrative Procedures

Gathering the Right Tools

Identifying Procedures to Include

Top Five Procedures to Record

What to Include in Your Binder I

What to Include in Your Binder II

Organizing Your Binder

What Not to Include in the Procedure Guide

Share Office Procedure Guide

Successfully Executing the Guide

Wrapping Up

In this module, Administrative Office Procedures, students will learn about administrative procedures.Students will first learn about gather the right tools and identifying procedures to include. The module covers top five procedures to include and what to include in your binder. Students will learn what not to include in the procedure guide. Stude

Getting Organized I

Getting Organized II

Managing Time

Getting it All Done on Time

Special Tasks

Verbal Communication Skills

Non-Verbal Communication Skills

Empowering Yourself

The Team of Two

Taking Care of Yourself

In this module, Administrative Support, students will learn about organizing an completing tasks. Students will learn about getting organized and managing time. The module then dives advice on getting work done on time and special tasks. Students will also learn verbal and non-verbal communication skills.

When to Take the Initiative

Active Listening

Calendar Management

Keeping the Meeting on Time

Communication Skills

Word Processing

Recognize the Tricks

Goal Setting

Your Confidentiality Duty

In this module, Executive Assistant, students will learn about executive assistant skills. Students will learn about when to take the initiative. The module teaches active listening and calendar management. You will learn skills like keeping the meeting on time and communication skills. You will also learn word processing and goal setting. The modu

Diploma in Administrative Procedures and Support in the Office - Assessment

Learn Administrative Procedures and Support in the Office with this free online course.

Diploma in Administrative Procedures and Support in the Office

This free online course Administrative Procedures and Support in the Office teaches students about administrative procedures and skills for the office. The course will cover organization, time management, and verbal and non-verbal communication. The course wraps up with calendar management and goal setting. So, why wait? Start this course today and learn about Administrative Procedures and Support in the Office.

This module introduces you to the basic equipment and skills needed to operate successfully in business, especially in a customer-facing environment. These skills will help you see the importance of the right equipment for the right job and the  right attitude for working with people. The necessity of correct communication styles is outlined.

This module lools at key administrative duties and how to use skills to deliver a quality service. Most business administrative tasks can be automated by using technology, so where applicable, we’ll look at how that works in relation to duties you may undertake. also covered are also  how to organize and arrange a business trip or accommodation.

Business Administration - Communication and Planning - Assessment

Discover key business administrative duties, such  organizing meetings and business travel with this free online course.

Business Administration - Communication and Planning

This free online course in Business Administration - Communication and Planning, will teach you about some important administrative duties, and how to use various skills to deliver a quality service. You will cover everything from the effective use of technology in administrative tasks, communication skills in a business, organizing meetings, taking minutes to planning business travel and remaining within budget.

Understanding Organizational Behavior

Understanding How OB Research Is Done

Trends and Changes

This module gives you an overview of organizational behavior, which is defined as a systematic study of how individuals and groups act within the organizations where they work. As you read, think about how organizational behavior is related to organizational success. Also, look for some of the trends in organizational behavior (OB).

The Interactionist Perspective: The Role of Fit

Individual Differences: Values and Personality

Perception Process

The Role of Ethics and National Culture

In this module, you will be introduced to different kinds of people in the workplace. This section will highlight the differences you will see in the workplace and help you better understand these differences. You'll also learn about the concept of perception.

Trait Approach

The Basics of Power

The Power to Influence

Organizational Politics

Understanding Social Networks

Organizational behavior draws heavily from the study of management. In this module, you'll be introduced to several theories of leadership selection within organizations. You will also explore the role of gender diversity in leadership. Finally, you will have the opportunity to examine leadership and OB across cultures.

Work Attitudes

Work Behaviors

Motivation theories

Need-Based Theories

Process-Based Theories

In this module, we are going to look at the basic needs of employees in the workplace. As you go through this module, concentrate on the role of motivation in determining employee performance. You will also learn about motivational theories and how you can use these theories to improve motivation in your workplace.

Group Dynamics

Understanding Team Design Characteristics

Management of Teams

Barriers to Effective Teams

Whether you are working with a group or a team, there are several characteristics that successful groups and teams share, including proper group development, the establishment of guidelines and boundaries, leadership, and strong communication channels. In this module, you will learn about these topics and more.

Understanding Communication

Communication Barriers

Different Types of Communication and Channels

In this module, you'll understand the Radio Shack case, which exemplifies the wrong way to communicate bad news. Consider the message, as well as the medium that you would choose in this same situation. We'll also, take a look at the "communication freezers", words that essentially shut down effective communication within your workplace.

Leadership and Management in Organizations - Assessment

This free online course will take your skills from good to exceptional by learning crucial leadership principles.

Leadership and Management in Organizations

In this free online leadership certificate, you will learn the core fundamentals of organizations at a management level. We've covered five major Organizational Behaviour (OB) areas, including managing individuals, managing groups, theories of motivation, power and politics, conflict management, communications, and organizational change. Explore what an organization is as well as the history of organizational behaviour as a discipline.

What Is a Group?

Group Life Cycles

Life Cycle of Member Roles

Group Problem Solving

Business and Professional Meetings

Using Technology to Facilitate Meetings

In this module, you will be introduced to the concept of group communication and the many aspects involved. You will learn about the types of groups in the workplace, group member roles, life cycles, and problem-solving. You will also learn about business and professional meetings and the use of technology.

Teamwork

Leadership

In this module, Teamwork and Leadership, you will learn about teamwork and leadership. You will discover the principles for facilitating teamwork in a group. You will also learn about the types of leadership and the traits of a productive leader.

Group Communication, Teamwork and Leadership - Assessment

Learn how to establish and facilitate group communication in the workplace with this free online course.

Group Communication, Teamwork and Leadership

This free online group communication course will teach you the rudiments of group communication, group life cycles, member roles, and how to solve problems as a team in the workplace. With this course, you will study how to prepare for and conduct business or professional meetings effectively. You will also learn about teamwork and leadership in general. Begin this course today and build your group communication, teamwork and leadership skills.

Introduction to Office Procedures

Office Support Systems

Communication in the Workplace

In this module, you will discover the skills, processes and equipment organizations use to successfully achieve their goals. We will discuss office support, the responsibilities of the receptionist and effective communication skills. You will learn about different office personnel and their roles in the establishment.

Office Procedures in the Modern Workplace - Assessment

Explore the inner workings of the modern workplace and pick up office administration skills in this free online course.

Office Procedures in the Modern Workplace

As businesses grow and technology evolves, the administration practices used in modern offices change. Highly skilled and motivated office professionals create productive workplaces and are in high demand. This short course covers the basics of office operations and explains how to communicate effectively in the modern workplace to help you reach your full potential. Sign up to polish your CV and take the first step towards white collar success.

Learning outcomes

Topic B - Always Be Your Best

Topic C - Always Be Your Best When Meeting and Greeting

Business Etiquette and Professionalism - First Assessment

In the module Principles of Professional Behavior students will learn what is 
etiquette, how to always be their best and how to be their best while meeting and greeting people.

Topic B - Planning for the Interview

Topic C - During the Interview

Business Etiquette and Professionalism - Second Assessment

In the module Interview Etiquette students will learn about the different types of interview questions, how to plan for the interview and what happens during an interview.

Topic B - Planning Conference Call Meetings

Topic C - Meal Meetings

Business Etiquette and Professionalism - Third Assessment

In the module Planning and Attending Business Meetings students will learn about the different types of meetings, how to plan for conference calls and participate in meal meetings.

Topic B - Instant Messaging

Business Etiquette and Professionalism - Fourth Assessment

In the module Electronic Etiquette students will learn about voicemail and instant messaging.

Business Etiquette and Professionalism - Fifth Assessment

In the module Multicultural Etiquette students will learn about the five steps to dealing with diversity.

Business Etiquette and Professionalism - Assessment

Learn about essential workplace etiquette and professionalism for navigating diverse work environments

Business Etiquette and Professionalism

Master the essential professional conduct needed to excel in any modern workplace. This course covers the core principles of business etiquette, from first impressions and professional greetings to navigating diverse workforces with multicultural competence. You'll gain crucial skills in planning and attending business meetings, handling various interview types, and ensuring flawless electronic etiquette across voicemail and instant messaging.

Intercultural Communication

How to Understand Intercultural Communication

Common Cultural Characteristics

Divergent Cultural Characteristics

In this module, You will be introduced to intercultural communication. You will learn how to understand intercultural communication and the common characteristics inherent in most cultures. You will also learn about divergent cultural characteristics.

Political and Legal Systems

Economic and Ethical Systems

Styles of Management

The International Assignment

In this module, you will learn about the political, legal, economical, and ethical systems practiced globally. You will learn about the styles of management categorized in the X, Y, Z theories. You will also learn about best practices for expatriates working or studying in new cultures.

International Communication and the Marketplace - Course assessment

Improve your international communication and learn how to navigate intercultural relations with this free online course.

International Communication and the Marketplace

This free online management course focuses on international and intercultural communication and relations. It explores various cultures and explains political, legal and economic systems. We then provide best practices for individuals experiencing new cultural environments to help you avoid misunderstandings as we examine common styles of management. This course can improve your intercultural communication and help you take a management path.

Scrum Practices

Scrum Overview

Scrum Principles

Scrum Phases

Introduction to Scrum - Assessment

In this module, you will learn about scrum practices. What an Agile is, what an Agile manifesto is. This module explains how scrum enables an organization to take advantage of certain key concepts such as empiricism, self-organization, and ultimately to be able to produce better results for customers in less time. In this module, you will learn about the role of the scrum; this session will help you organize your thoughts on what is needed to kick off your spirit.

Key Roles of Scrum

Identifying the Product Owner

This module explores the roles and responsibilities of the key roles within the scrum project. Learn about the roles of the product owner, how the scrum master can help support the project team in being able to deliver solutions. It explains how the product owner will be working to engage with the customer and user stakeholders.

The free online course describes how to manage a product backlog and engage with stakeholders to ensure deliverables.

Scrum Product Owner Training

The Scrum Product Owner Certified (SPOC) course teaches product managers how to manage and maximize the value of product backlog. You will discover how to work in an Agile environment and we will focus on the product requirements to manage the product outcome. This course prepares you to use tools that help product managers to translate requirements to the development team to achieve the optimum results in their business.